Shipping Policy
Updated October 24, 2019
Thank you for visiting www.nirayllc.com and shopping with us. The following are the terms and conditions that constitute our Domestic Shipping Policy. NIRAY LLC hand delivers all packages within the following localities: Fredericksburg City, Spotsylvania County and Stafford, Virginia. Deliveries outside of the above noted areas will ship via FedEx. NIRAY LLC cannot ship or deliver to a Post Office Box. Additionally, we cannot use our client’s personal shipping account, nor do we ship packages Cash on Delivery (COD).
Local Delivery will incur a flat delivery fee per item:
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Spotsylvania Virginia: $8.99
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Fredericksburg City: $7.99
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Stafford Virginia: $8.99
NIRAY LLC does not ship to destinations outside of the United States.
Shipping Processing Time
Holidays may affect and delay your shipping times. Please take holidays into account when estimating your package delivery time. Orders are not shipped or delivered on weekends or holidays.
The estimated delivery time for any given order will vary according to your location. Please note that although we make an effort to meet the estimated delivery times, because we use a third-party shipping service (FedEx), we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.
We want you to receive your products as quickly and affordably as possible, whether you ordered in advance or need your product expeditiously. We have print production sites located across the United States and print jobs are typically allocated to the facility with the most efficient shipping based on your chosen delivery location. Certain print products require production at a specific geographical production site and the shipping time and charges will be calculated based on shipping from Fredericksburg, Virginia.
Rush shipping and delivery options are available, and will incur an additional fee. If you have dated or time sensitive materials, please plan accordingly and leave plenty of time to receive your order. We strongly suggest that in such circumstances you request next day air delivery.
If you are ordering multiple products, it is possible that each product may require printing at different production sites, and the estimated production and shipping time may vary for each separate product. If the receipt of multiple products is time sensitive, please plan accordingly as we cannot guarantee that multiple product orders will be received on the same delivery date.
Shipping Multiple Orders
For certain limited product lines, we are able to consolidate multiple orders for group shipping.
The following rules apply to group shipping orders:
• All products must be placed at the same time or within 24 hours of one another;
• The order must go to same address; and
• The order must have the same recipient.
Choosing group shipping may add at least two days to your chosen turnaround time. Please factor this into you order time. If one or more jobs in the group of orders designated for group shipping is delayed, for any reason, all jobs within the same group will be held and delayed until all jobs are complete. We recommend that you do not choose group shipping for any job that has a time sensitive deadline. The due date for all jobs designated for group shipping will be determined by the time of the final approval of the last approved job within the group.
Delivery Attempts
If a package is not delivered due to a customer refusal or an error made by the customer, e.g., not submitting the proper shipping address, it may cause the package to be reshipped (with the corrected address if applicable), and you will be charged an additional shipping fee for this reshipment. You will incur additional fees as a result of the inability of the carrier to deliver the order, as well as return fees. If you decline to have a product reshipped, you will continue to be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned, and you consent to these fees being charged against the payment method used for the transaction.
Please take note that if you choose a residential address as your delivery address, the shipping carrier will typically not require a signature at the time of delivery and the package may be left at the address. If you require a signature upon delivery, please contact Customer Service at info@nirayllc.com.
Address Changes
If, after placing an order, you wish to change the shipping address, you may do so up until the time the order is out for delivery. Please note that your shipping charges may change based on the new location being provided.
Unexpected Delays
We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. By placing an order with NIRAY LLC, you are agreeing that we are not responsible or liable for, a refund, cancellation or credit as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, or national disruptions in ground or air transportation networks or systems due to events beyond our control.
NIRAY LLC reserves the right to update and revise this Shipping Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy, we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as anytime you place an order with NIRAY LLC the current Shipping Policy and Guidelines will apply.